How Do I Prepare For My Appointment?

Give yourself time.

Allow 90 minutes to 3 hours for your first appointment.

TIP: If you have lash extensions on currently, and would like to have them removed, please let us know so we can schedule additional time for a lash removal service.

Get ready to relax.

Avoid caffeine before your appointment, as it can make it difficult to lie still during the application process.

Arrive with a fresh clean face.
Remove all eye makeup. Avoid using sunscreen or moisturizers. Do not wear mascara to your lash appointment.

TIP: Try not to use waterproof mascara 2-3 days prior to your appointment, since it can leave a residue that can prevent extensions from adhering correctly.

Wear glasses or remove your contact lenses prior to your application.

TIP: If you wear glasses often, please wear them to your appointment so we can give you the appropriate lengths.

What Happens During My Full Set Appointment?

You will first sit down with one of our experienced lash stylists for a brief consultation. She will examine your natural eyelashes and discuss the look you want to achieve.

After this conversation, you can listen to music. Your lash stylist will cover your lower lashes for protection, then begin the process of individually bonding extensions to your natural lashes.

The procedure is safe, painless and relaxing – so much that you may find yourself drifting off!

At the end of the procedure, your stylist will remove the protective covering from your lashes and give you a first look at your new eyes.

Do I Need To Make An Appointment Or Can I Walk In?

Appointments are generally recommended, especially for weekend and evening requests (between 3 – 7 pm), which are the most popular and can sometimes book out several weeks ahead. Please book online here or contact us to arrange a time that suits you.

What Is Your Cancellation And Rescheduling Policy?

Scheduled treatments are reserved especially for you. We understand that situations arise in which you must cancel your appointment. However, we require 24-hour advance notice for the eyelash extension appointment and 72- hours for the PMU appointment. In order to cancel or reschedule any service with no charge. If your appointment is not canceled within this notification period, your appointment is considered confirmed.

Any changes or cancellations made after the 24/72-hour window are subject to a loss of your deposit. This policy also applies to a gift card and certificate holders.

If you are unable to keep your lash appointment we would appreciate an advanced notice, if possible, so another guest may get in.